Shipping, Warranty & Returns

Shipping

  • We can ship all in-stock orders in 1-3 business days as your payment has cleared.

  • All items are Inspected and carefully hand-packed before dispatching.

  • When receiving your package please check the content of the parcel before signing for your goods if you do not we can't be held responsible for any damage that may have occurred in transit.

  • Actual shipping costs are calculated during checkout. For an estimation before checkout, please add the items you intend to order to your cart, and then click "Estimate Shipping" at the Shopping Cart page. This will provide a list of shipping methods available for your destination.

  • We will ship according to the shipping address you provided. Please tell us any address change before your order is marked "Shipped" to avoid parcel loss.

Shipping options

  • Express:

    • we are using the cheapest express shipping provider available for your country (mostly DHL, UPS or FedEx)

    • the shipping time depends on your destination but is between 2-8 days for most countries

  • Standard:

    • we are using the cheapest standard shipping provider available for your country

    • the shipping time depends on your destination but is between 15-25 days for most countries

    • for most countries there is no tracking and no insurance available

  • Free Shipping:

    • Pure module and component order which is over 120USD can get free DHL shipping!


Customs and Taxes

  • We are not charging any taxes from our side

  • You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company. We are not responsible for any extra charges once the original package has been shipped.

  • If the customer refuses to pay these extra charges, the order will be returned to us and we will refund the customer his payment minus the costs we had to pay already for shipping and handling

  • Customs and laws are different in each country. Please verify the requirements while placing your order. Contact us if you need some support from our side. We will support you as much as we can.


Warranty

We guarantee to provide accurate descriptions and high-quality product. If you have any problems with your order, please notify us within 30 days after received the order about any defect product. You agree to pay for the return shipping  for exchanges and returns and we will reimburse this cost upon verification of a defect with the product. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.


Returns

If you are not satisfied with a product you bought, for whatever reason, it is possible to return it for refund within 5 days of receipt or for exchange withing 10 days.
Use the “Returns” section on our website to get a RMA number or contact us at returns@smart-prototyping.com .
No returns will be accepted without having previously obtained a return authorization. All returns must be in its original mint and clean condition. Returns on damaged, scratched, programmed, burnt, or otherwise 'played with' product will not be accepted. The product must then be returned in its original packaging with its receipt and a small note (online or offline) for the reason of the return. The note will help us to serve you better and improve our products. Reimbursement will be denied for any products which do not conform to the above mentioned conditions.
Please note that all items will be reimbursed within 3 days of receiving the product (shipping fees excluded). You must cover the cost of returning the product. You will need to pay for shipping (if you want a refund instead of a replacement). Shipping fees will only be refunded if the return is a result of a shipping error from our side.